Frequently Asked Questions

Buyers

  • We are always happy to help! We love what we do and we also love a good chat. Reach out to us via our live chat box at the bottom right hand corner of our site or find more ways to connect with us here.

  • We're based in the UK but we ship worldwide. Shipping is calculated upon checkout and all items are sent tracked and fully insured. Customs and duties are the buyers responsibility and payable solely by you.

  • We know our stuff and all of our items are guaranteed 100% authentic. All of our items go through a rigorous authentication process. We’ve put a full rundown of the process here.

  • UK Next Day Shipping - FREE - Royal Mail Special Delivery (please note Channel Island does not fall under UK delivery).

    International Shipping - £40 - UPS, DHL Tracked and Signed For Service 3-17 Days.

    We know you’ll want to be in to receive your item the minute it hits your doorstep, so please remember that a signature is required for all methods of delivery.

    Our orders are dispatched within one working day (we don’t mess about), they are all fully insured so you can rest easy in the knowledge that your parcel is on its way to you.

  • Yes! But please be mindful that all Duties and Taxes are your responsibility.

  • All Duties and Taxes are your responsibility. Unfortunately we have no control over these charges, we do recommend that you look closely into these before making any purchases so there are no extra unexpected changes on arrival.

  • PayPal:

    You can checkout with Paypal Pay in 3 - this allows you to split your payments into 3 interest-free instalments. Make the first payment at the time of purchase and make two more payments on the same date each month. If you choose PayPal Pay in 3 as your payment method when you check out with PayPal, you’ll be taken through the application process. You’ll get a decision instantly, but not everyone is approved based on the checks Paypal carry out. Please remember that your payment plan and contract is with Paypal once you check out so please read their T&Cs.

    Klarna:

    We have partnered with Klarna to offer you flexible payment options at checkout. Choose to pay in 3 instalments or pay in 30 days on many of our items available online.

    Please note: Klarna’s pay in 3 and pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or missing payments may negatively impact your financial status and your ability to obtain credit in the future. Available to UK residents aged 18+ and subject to financial status. Eligibility criteria applies. T&Cs and late fees apply. Please remember that your payment plan and contract is with Klarna once you check out so please read their T&Cs.

  • On the odd occasion that you may need to return an item, our returns policy allows you to notify and return to us within 14 days of receiving your item. Please notify us as soon as possible at contact@bellsandwhistlesluxury.com, we will provide you with the return address details for shipping your item safely back to us.

    Returned products must be in the same condition as we send them out; unworn and with the security tag intact. Please make sure to include all packaging provided at point of sale. No refunds will be issued if the item does not meet this criteria and the item will be sent back to the customer.

    The cost for return postage is your responsibility, please send it back to us using a tracked and insured service with adequate packaging for transit. We do not take any responsibility for damaged or lost items in transit so make sure you keep hold of your tracking information and proof of postage. Our bags were made to be worn not lost in the post!

    Visit our returns page for the full policy and criteria.

  • Once received and having passed our returns criteria, your refund will be processed right away. Remember, funds can take up to 10 working days to return back in your account depending on the payment method used.

    Please note any duties and taxes from International sales are non-refundable. International outbound shipping fees are also non-refundable.

Sellers

  • At Bells & Whistles, you can choose to sell your item to us quickly and hassle free. Free quote, free prepaid shipping label and speedy payment! No waiting around for your item to sell, just a fast and simple process! Take a look at our Sell to Us page for more details.

  • Our pricing is structured based on multiple factors including set margins required for the particular item which allow us to resell at a reasonable and realistic price. There are a number of factors we take into consideration such as RRP, brand, condition, age, demand and more.

  • Our process is quick and simple. Once we have received your item, our authentication and quality control process begins. Within 48 hours you will be paid directly into your bank account!

  • Unfortunately we may not always be able to offer you a buy it now price upon quotation. This could be due to any of the following reasons -

    • Our current stock availability (for example, we may already have a similar or the same item)

    • We don’t buy the brand

    • We don’t buy the type of item

    • Authenticity

    • Desirability

    • Condition

    If we are unable to give you a quote this time, you will receive an email to let you know.